Shipping policy
Effective Date: 10/10/2023
**ORDERS AND PROCESSING**
1. **Order Processing Time:** All orders are typically processed and shipped within 2-3 business days after the order is placed. Orders received after 12:00 PM Pacific Time will be processed the next business day.
2. **Order Confirmation:** After placing your order, you will receive an email confirmation with your order details. Please review this confirmation and contact us immediately if there are any discrepancies.
**SHIPPING METHODS**
3. **Shipping Carriers:** We utilize reputable carriers to deliver your orders, including but not limited to FedEx, UPS, and USPS.
4. **Shipping Options:** We offer several shipping options at checkout. You can choose from standard, expedited, and overnight shipping, depending on your preferences and delivery timeframes.
**SHIPPING RATES**
5. **Shipping Charges:** Shipping charges are calculated based on the total weight of your order, the destination address, and the selected shipping method. You will see the shipping cost during the checkout process before finalizing your purchase.
6. **Free Shipping:** We offer free standard shipping on orders exceeding a certain purchase amount. The specific threshold for free shipping can be found on our website or during the checkout process.
**ORDER TRACKING**
7. **Order Tracking:** Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment's progress. Please allow some time for the tracking information to update.
**SHIPPING TIMES**
8. **Estimated Delivery Times:** The estimated delivery time depends on the shipping method selected during checkout. Please note that delivery times can be affected by factors beyond our control, such as inclement weather or peak holiday seasons.
**SHIPPING LOCATIONS**
9. **Shipping Locations:** We currently offer shipping to addresses in the United States (USA) and Canada.
**SHIPPING ISSUES**
10. **Damaged or Lost Items:** In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team at [support@samumamuka.com] as soon as possible. We will work with the carrier to resolve the issue promptly.
11. **Incorrect Shipping Address:** It's crucial to provide accurate shipping information when placing an order. We are not responsible for orders shipped to an incorrect or incomplete address. Please double-check your shipping details before completing your purchase.
**CONTACT INFORMATION**
12. **Questions or Concerns:** If you have any questions or concerns about our shipping policy or your specific order, please contact our customer support team at [support@samumamuka.com].
This shipping policy is designed to provide an overview of how we handle shipping at SAMU LLC for our customers in the USA and Canada. If you have any questions or need further information, please don't hesitate to contact our customer support team.
SAMU LLC
192, Scale, Irvine, CA, 92618